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Question: Help New Cloud Cluster Key ID and Secret Key!!!
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gravatar for ana.castillo.2091
3.4 years ago by
ana.castillo.2091 • 0
United States
ana.castillo.2091 • 0 wrote:

Hi, I have tried to create a new cloud cluster, but when I type the Key ID and Secret Key, it appears "Internal Server Error" and does not allow me to go further. What can I do  ? Thanks. :) 
software error • 860 views
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modified 3.4 years ago by Dannon Baker ♦ 3.7k • written 3.4 years ago by ana.castillo.2091 • 0

Hi Ana, I am having the same issue with no luck figuring out the issue. Does your AWS IAM user by any chance have admin privileges?

ADD REPLY • link written 3.4 years ago by mrals89 • 50

Hello, We are checking into this and will get back to you both shortly. Did either of you by chance capture the error code from the blue screen in the UI when the error occurred? Thanks, Jen, Galaxy team

ADD REPLY • link written 3.4 years ago by Jennifer Hillman Jackson ♦ 25k
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gravatar for Dannon Baker
3.4 years ago by
Dannon Baker ♦ 3.7k
United States
Dannon Baker ♦ 3.7k wrote:

Hi Ana,

This is most commonly incomplete configuration of your AWS account, but to verify this can you try again and reply here with the "GURU MEDITATION #" shown in the error message?

Thanks!
 

Dannon
ADD COMMENT • link written 3.4 years ago by Dannon Baker ♦ 3.7k

Small update from our team: The error can be triggered with a set keys that are not valid in some way (the web portal double checks). This could be due to a typographical error, mixing up keys, or a true problem with the account. Hopefully both of you are able to work out the issue and start up a Galaxy Cloudman! Best, Jen, Galaxy team

ADD REPLY • link written 3.4 years ago by Jennifer Hillman Jackson ♦ 25k
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