Password Reset Not Working

Question: Password Reset Not Working

3.4 years ago by

bbintz • 0

United States

bbintz • 0 wrote:

Hello,

I am trying to reset my password. I am able to request a reset, however, when I attempt the reset I receive an error message that reads "invalid or expired reset token, please request a new one". I receive this message whether I click the link provided in the reset email, or copy and paste the link into a browser. I've tried to use different browsers (Google Chrome, Firefox, Internet Explorer and Safari) and both a Mac and PC. None of these options are working. Has anyone else experienced this issue? Any help is much appreciated.

Thank you!

Brittania Bintz

galaxy • 842 views

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modified 3.4 years ago by Jennifer Hillman Jackson ♦ 25k • written 3.4 years ago by bbintz • 0

3.4 years ago by

Jennifer Hillman Jackson ♦ 25k

United States

Jennifer Hillman Jackson ♦ 25k wrote:

Hello,

You can request a new reset, then use that link. Waiting too long probably caused it to expire.

I am assuming that this was on the public Main Galaxy instance at http://usegalaxy.org. If you are working somewhere else, contacting the administrator of that instance will be the best way to resolve the issue.

Thanks, Jen, Galaxy team

ADD COMMENT • link written 3.4 years ago by Jennifer Hillman Jackson ♦ 25k

Hi Jen,

I've requested a new password reset several times, and have entered a new password within 1-2 minutes of receiving the reset. This was performed through the main Galaxy instance.

Thank you,

Brittania Bintz Forensic Research Scientist Western Carolina University Forensic Science Program 111 Memorial Drive Stillwell Science Building #136B Cullowhee, NC 28723 828.227.3680 bbintz@wcu.edu

From: Jennifer Hillman Jackson on Galaxy Biostar <notifications@biostars.org<mailto:notifications@biostars.org>> Reply-To: "galaxystar+fe72b581+code@biostars.io<mailto:galaxystar+fe72b581+code@biostars.io>" <galaxystar+fe72b581+code@biostars.io<mailto:galaxystar+fe72b581+code@biostars.io>> Date: Thursday, July 16, 2015 at 2:52 PM To: Britt Bintz <bbintz@email.wcu.edu<mailto:bbintz@email.wcu.edu>> Subject: [galaxy-biostar] A: Password Reset Not Working

Activity on a post you are following on Galaxy Biostar<http: biostar.usegalaxy.org="">

User Jennifer Hillman Jackson<http: biostar.usegalaxy.org="" u="" 254=""/> wrote Answer: Password Reset Not Working<http: biostar.usegalaxy.org="" p="" 13183="" #13186="">:

Hello,

You can request a new reset, then use that link. Waiting too long probably caused it to expire.

Thanks, Jen, Galaxy team

ADD REPLY • link written 3.4 years ago by bbintz • 0

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