Over the past couple of days, I've been having trouble accessing my current histories in the galaxy GUI. I'm fairly certain I have no jobs waiting to run, and my data usage is only at 38%. But, whenever I attempt to switch between histories, I'm unable to access any of my data. Eventually the current history will show its contents but this takes hours, and nothing else will load. I can't even access any data sets from the user drop down menu, even though all currently active sets are listed. I've never had trouble using different histories for individual replicate analysis before. Does anyone have any suggestions on how to remedy this?
Hello, Are you working on the pubilc Main Galaxy at http://usegalaxy.org or another server? Are you using the exact same internet? This will help us to advise you. Thanks, Jen, Galaxy team
I'm on the public server, and the internet connection is the same--It's being provided by the institute and hasn't had any outages during my data analysis trouble.
Thanks for getting back to me so quickly!
Hi, I found your account on Main. We are reviewing and will get back to you shortly. Jen