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Question: My queue is frozen
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gravatar for lukacdm
3.9 years ago by
lukacdm • 0
United States
lukacdm • 0 wrote:

Hi, can someone from the Galaxy Admin team check my account?  My queue has been frozen for 3 days; I executed a number of different tools, and re-executed a previous analysis that previously worked.  All of them are stuck in grey with no activity.

 

Thanks. 
queue • 696 views
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modified 3.9 years ago by Jennifer Hillman Jackson ♦ 25k • written 3.9 years ago by lukacdm • 0
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gravatar for Jennifer Hillman Jackson
3.9 years ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:

Hello,

We have had a few other similar reports of this issue. It is not affecting all users from a first pass look. Our team will reply with more details shortly.

Thanks for reporting the issue, and for your patience while we diagnose the problem & solution. Take care, Jen, Galaxy team
ADD COMMENT • link written 3.9 years ago by Jennifer Hillman Jackson ♦ 25k

Update: Please try restarting the jobs using the re-run function. Then be sure to permanently delete the prior queued (grey) jobs - this is very important, a delete is not enough. The method may or may not work, and we almost always recommend not to do this, but situation is unique (I've seen only one other report of this occurring this week). Is worth it to see if the jobs will go through this weekend, before more concrete details can be worked out. Thanks, Jen, Galaxy team

ADD REPLY • link written 3.9 years ago by Jennifer Hillman Jackson ♦ 25k
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