Question: My queue is frozen
gravatar for lukacdm
3.9 years ago by
United States
lukacdm0 wrote:

Hi, can someone from the Galaxy Admin team check my account?  My queue has been frozen for 3 days; I executed a number of different tools, and re-executed a previous analysis that previously worked.  All of them are stuck in grey with no activity.



queue • 696 views
ADD COMMENTlink modified 3.9 years ago by Jennifer Hillman Jackson25k • written 3.9 years ago by lukacdm0
gravatar for Jennifer Hillman Jackson
3.9 years ago by
United States
Jennifer Hillman Jackson25k wrote:


We have had a few other similar reports of this issue. It is not affecting all users from a first pass look. Our team will reply with more details shortly.

Thanks for reporting the issue, and for your patience while we diagnose the problem & solution. Take care, Jen, Galaxy team

ADD COMMENTlink written 3.9 years ago by Jennifer Hillman Jackson25k

Update: Please try restarting the jobs using the re-run function. Then be sure to permanently delete the prior queued (grey) jobs - this is very important, a delete is not enough. The method may or may not work, and we almost always recommend not to do this, but situation is unique (I've seen only one other report of this occurring this week). Is worth it to see if the jobs will go through this weekend, before more concrete details can be worked out. Thanks, Jen, Galaxy team

ADD REPLYlink written 3.9 years ago by Jennifer Hillman Jackson25k
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