Question: Problem with Mapping
gravatar for samaggi113
4.3 years ago by
United Kingdom
samaggi1130 wrote:

Hi there,

First of all I would like to thank you for providing an amazing web tool for us to analyse our data. It has been working very fine so far until a couple of weeks ago which I knew that there is a problem with server. But, recently, I notice from the Tweets that the problems had been solved. So, I have tried to repeat the analysis again. Now, I have finished the grooming step and am moving on to the mapping. But it does not work properly for several times since it took quite longer than usual, compares to my latest analysis, and does not finish til it is expired. At this point, I am not really sure that the problem is the data itself or still Galaxy's server problem.

I would be very grateful if you can help me on this. 

Kind regards,


software error • 664 views
ADD COMMENTlink modified 4.2 years ago by Jennifer Hillman Jackson25k • written 4.3 years ago by samaggi1130
gravatar for Jennifer Hillman Jackson
4.2 years ago by
United States
Jennifer Hillman Jackson25k wrote:

Hi Sira,

It sounds as if your jobs were just queued and waiting their turn to run. After a problem on our server, many jobs will queue at the same time, resulting in a bit more of a delay than normal. The wiki below explains how jobs run and what the datasets will look like in a history in the different stages. The most important part is to allow queued datasets (gray = waiting to run) alone, and not stop/delete/restart them, otherwise you will enter the queue at the end again, extending the overall wait time.

Please let us know if this doesn't cover your situation, Jen, Galaxy team


ADD COMMENTlink written 4.2 years ago by Jennifer Hillman Jackson25k
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