Question: Undelete purged user
gravatar for bravobih
4.5 years ago by
European Union
bravobih30 wrote:

Galaxy user was purged by mistake.  How to undelete his account?


galaxy • 821 views
ADD COMMENTlink modified 4.5 years ago by Jennifer Hillman Jackson25k • written 4.5 years ago by bravobih30

How exactly did you purge the user?

ADD REPLYlink written 4.5 years ago by Dannon Baker3.7k
gravatar for Jennifer Hillman Jackson
4.5 years ago by
United States
Jennifer Hillman Jackson25k wrote:


Was the account just deleted? This can be undone on the Admin panel under "Manage Users" (using your Admin account). However, if data for the account was actually purged (permanently deleted) then there is no recovery that I am aware of. This is how disk is recovered for new use. Separate disk backups of the data would be way to have permanently, ongoing, data recovery outside of Galaxy.

Sorry if this is bad news. If some from our admin community read this and have other advice, they are welcome to post!

Jen, Galaxy team

ADD COMMENTlink written 4.5 years ago by Jennifer Hillman Jackson25k
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