Visualization Problems

Question: Visualization Problems

5.5 years ago by

Hi, Earlier today I couldn't add a new visualization. I just was working again and now I cannot load the viualizations that I'd previously set to load (BAM from SAV). I get the message Internal Server Error Galaxy was unable to sucessfully complete your request.... GURU MEDITATION: #ff39a25b2b684850ba01c9bdc9eb8942 Thanks for your help! Ann Ann Holtz-Morris SRA III de Jong Laboratory CHORI Oakland Oakland, CA

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modified 5.5 years ago • written 5.5 years ago by Ann Holtz-Morris, M.S. • 80

5.5 years ago by

Jennifer Hillman Jackson ♦ 25k

United States

Jennifer Hillman Jackson ♦ 25k wrote:

Hi Ann, I was not able to duplicate the behavior, but the way visualizations are launched and the time frame in our logs are both a fit with an earlier known job scheduling delay on the public Main instance. Please try the visualization again, if you haven't already, and let us know if it is still problematic. Best, Jen Galaxy team -- Jennifer Hillman-Jackson Galaxy Support and Training http://galaxyproject.org

ADD COMMENT • link written 5.5 years ago by Jennifer Hillman Jackson ♦ 25k

5.5 years ago by

Ann Holtz-Morris, M.S. • 80

Ann Holtz-Morris, M.S. • 80 wrote:

Hi Jen, I just tried it again. Just in case I cleared my browser, Firefox, cache, history and cookies, although not memorized passwords. The saved visualization gave me the Guru mediation error , GURU MEDITATION: #202b9e1bd2a8460a8089153f0853e7f4, and when trying to visualize a bam file I get "Could not add this dataset to browser. 4 day weekend, so off for now. Ann On Wed, 12 Jun 2013 14:39:40 -0700 CONFIDENTIALITY NOTICE: This electronic message is intended to be for the use only of the named recipient, and may contain information that is confidential or privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the contents of this message is strictly prohibited. If you have received this message in error or are not the named recipient, please notify us immediately by contacting the sender at the electronic mail address noted above, and delete and destroy all copies of this message. Thank you.

ADD COMMENT • link written 5.5 years ago by Ann Holtz-Morris, M.S. • 80

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