Question: Where To Submit Galaxy Error Messgae
0
Jennifer Hillman Jackson ♦ 25k wrote:
Hi Kathryn,
If you encounter an error while using the public Main Galaxy server at
http://main.g2.bx.psu.edu usegalaxy.org), the first thing to do is
review the tool usage help (on tool form) and the input dataset
formats. Often the error message or 'i' info page's standard out/error
will have some details about the problem, or the info revealed when
clicking on the 'bug' icon (this doesn't automatically send in a bug
report, you can also just review it). Many problems can be solved with
minor adjustments, some tips are in our wiki here:
http://wiki.galaxyproject.org/Support#Help.21_Common_Solutions
But if you are still stuck, then please submit the error as a bug
report, being sure to leave the inputs and error itself undeleted in
your history (this is important), following this method:
http://wiki.galaxyproject.org/Support#Reporting_tool_errors
When running your own instance, or a cloud instance, other factors can
contribute to problems, including the instance administration options
and set-up. It is best to send these types of questions, with clear
descriptions of the issues and some description of the troubleshooting
you have done (this tends to generate the most feedback) to the
dedicated development mailing list at galaxy-dev@bx.psu.edu. This will
give it the best exposure to the dev community.
http://wiki.galaxyproject.org/Support#Mailing_Lists
I see your other question now posted about MACS. At first glance this
looks like a local install tool configuration problem, which would be
a good fit for the galaxy-dev list, but we will respond to that
question or move it over there and then respond. We do our best not to
cross/double post to both lists.
Hopefully this helps explain things a bit more! All list emails come
to the same folks here on the core team - this org just helps us to
track. But, the real benefit is for our community, so they can
participate in their area of interest and more effectively search
prior Q & A.
Take care,
Jen
Galaxy team
Jennifer Hillman-Jackson
Galaxy Support and Training
http://galaxyproject.org