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Question: Unable To Use Fastq Tool On Main Over Several Days
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gravatar for Eduardo Fox
5.5 years ago by
Eduardo Fox • 30
Eduardo Fox • 30 wrote:
Please, I have been unable to use any of the tools under FASTQ Tools for the last 4 days. I keep getting an error message with codes, for instance GURU MEDITATION: #376b73ae417d41f3a7c2088770e13b8f. Is this part of the platform down for some reason? Best wishes and thanks, E. Fox
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modified 5.5 years ago by Daniel Blankenberg ♦♦ 1.7k • written 5.5 years ago by Eduardo Fox • 30
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gravatar for James Taylor
5.5 years ago by
James Taylor ♦ 470
United States
James Taylor ♦ 470 wrote:
Hi, could you be more specific. Name one or two specific tools that are not working. Also, when does the error occur, after submitting the job or before loading the tool? -- James Taylor, Assistant Professor, Biology/CS, Emory University
ADD COMMENT • link written 5.5 years ago by James Taylor ♦ 470
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gravatar for Daniel Blankenberg
5.5 years ago by
Daniel Blankenberg ♦♦ 1.7k
United States
Daniel Blankenberg ♦♦ 1.7k wrote:
Hi Eduardo, I've committed some code that should fix the issue that you are experiencing, and it will be available on the main server after the next update (some time next week). Until then, if you change the name of e.g. your history item 34 to not have a 'í' or other non-ascii characters in it, you should be able to continue to use this history before the main server is updated. Please let us know if you encounter additional issues. Thanks for using Galaxy, Dan
ADD COMMENT • link written 5.5 years ago by Daniel Blankenberg ♦♦ 1.7k
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