15 months ago by
United States
Hello,
There can be many reasons for errors. First, check to see if your use-case is related to the current known issue with CummeRbund listed here: https://galaxyproject.org/support/tool-issues/
If different:
Have you reviewed the full error message? Often the reason for a problem is reported. (click on the bug icon to review)
Also, have you double checked the inputs and CummeRbund tool settings to eliminate common issues? Troubleshooting FAQs are here: https://galaxyproject.org/support/#troubleshooting
If inputs are confirmed as correct and problems persist, investigating to see if there is a tool problem requiring a correction is the next step. Should there be a true tool bug, we'll want to characterize and fix it.
Two options if the problem is new (unrelated to the known tool issue in the first link above):
1 - If you are working at http://usegalaxy.org or if you can reproduce the novel problem there, and you cannot determine the problem, a bug report can be sent in. Leave inputs and outputs undeleted and please include a link to this post so we can associate the two.
2- Otherwise, you can post the full error message along with the tool version in use, the options set that are not defaults, and the Galaxy version/server used. From there we can try to troubleshoot using that information as a guide. But please double check the inputs first - formatting issues and genome mismatches are the root cause of most errors and sometimes difficult to determine without examining the actual input data and/or a shared history.
Thanks, Jen, Galaxy team
