16 months ago by
So this could be a number of things.
1) Did you try different browsers. I have some trouble in chrome and not in firefox.
2) could be you need to uncomment #allow_user_dataset_purge = True in galaxy.ini (not likely)
3) there are purge scripts in $galaxy_root that allow for permanent deletion on the spot. But As far as I know galaxy does will do what is called a "soft delete"
how are you hosting? does it work if accessing the port directly? what do the logs show when you click the button?