Unable to connect to galaxy FTP Server

Question: Unable to connect to galaxy FTP Server

16 months ago by

shsingh • 0

shsingh • 0 wrote:

Hi,

I am trying to connect to galaxy FTP server using FileZilla.

And I am using Encryption method as "Require FTP over TLS". The connection fails at TLS initialization stage.

Could you please suggest.

Status: Resolving address of usegalaxy.org Status: Connecting to 129.114.60.56:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Error: Connection timed out after 60 seconds of inactivity Error: Could not connect to server Status: Waiting to retry... Status: Resolving address of usegalaxy.org Status: Connecting to 129.114.60.56:21... Status: Connection established, waiting for welcome message... Response: 220-usegalaxy.org FTP Response:
Response: This FTP server allows users to upload large data to the Galaxy server at: Response:
Response: https://usegalaxy.org/ Response:
Response: Your login uses the same credentials as your Galaxy login - email address and Response: password. Response:
Response: Once files are successfully uploaded, the list of files available for importing Response: in to a history will be displayed in the regular Upload tool. For assistance, Response: please contact: Response:
Response: galaxy-bugs@galaxyproject.org Response:
Response: Files uploaded via FTP and not imported to a history within three days will be Response: deleted. Response: 220 FTP Server ready. Command: AUTH TLS Response: 234 AUTH TLS successful Status: Initializing TLS... Error: Connection timed out after 60 seconds of inactivity Error: Could not connect to server

Thanks, Shruti

bam • 819 views

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modified 16 months ago by Jennifer Hillman Jackson ♦ 25k • written 16 months ago by shsingh • 0

16 months ago by

Jennifer Hillman Jackson ♦ 25k

United States

Jennifer Hillman Jackson ♦ 25k wrote:

Hello,

Your data seems to be exceeding the 50 GB size limit (25-35 GB for BAM data).

Options are explained here:

https://galaxyproject.org/support/#basics >>
Loading Data: https://galaxyproject.org/support/loading-data/

Hopefully, that helps! Jen, Galaxy team

ADD COMMENT • link written 16 months ago by Jennifer Hillman Jackson ♦ 25k

Hi Jen (and Shruti),

I am experiencing problems with the FTP connection as well (I am using the ClassicFTP client).

When logging on to usegalaxy.org with my username and password I experience no issues.

But when I try to connect with the FTP client with the same username and password, I get following message: "Server usegalaxy is OK, Unable to log on with username @. or entered password". I tried to log on directly to ftp://usegalaxy.org/ and it comes up with the same message.

I tried to change my password, but that did not solve the issue.

The file I currently want to upload is 4 GB and the FTP settings are as follows: FTP server: usegalaxy.org Username: my usegalaxy.org username Password: my usegalaxy.org password Secure FTP: use standard FTP Port: empty/default

Any suggestions on what I am doing wrong?

Thanks!

Cheers, Birgitte

ADD REPLY • link written 16 months ago by binibe • 70

Hello,

The "SecureFTP" protocol is also termed SFTP which is not supported. You want to use FTPS instead (or just default/passive FTP settings, the usegalaxy.org server will handle the secure connection, although you will need to accept the security certificate). Also be sure to use the email associated with your account as the FTP "username".

To understand the difference between SFTP and FTPS, please see the video linked here: https://galaxyproject.org/ftp-upload/#upload-from-client

Please make the needed changes and try again.

Thanks, Jen, Galaxy team

ADD REPLY • link modified 16 months ago • written 16 months ago by Jennifer Hillman Jackson ♦ 25k

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