Question: Please recalibrate my memory of the account
1
gravatar for narzarybijaya
5 months ago by
narzarybijaya10 wrote:

I believe I haven't used all the allocated memory in galaxy and removed all unrequired data permanently.please recalculate the memory usage for the same.

Thank you

delete purge account reset quota • 173 views
ADD COMMENTlink modified 5 months ago by Jennifer Hillman Jackson23k • written 5 months ago by narzarybijaya10
0
gravatar for Jennifer Hillman Jackson
5 months ago by
United States
Jennifer Hillman Jackson23k wrote:

Hello,

Please try these solutions to start with: https://biostar.usegalaxy.org/p/23625/#23630

If you still have trouble after that, please let us know and we can help more.

Thanks! Jen, Galaxy team

ADD COMMENTlink written 5 months ago by Jennifer Hillman Jackson23k
1

Update: I just checked your account and there are two active histories with a combined data total that is over the 250 GB allocation. (117.5 GB + 133.1 GB = 250.6 GB). Do you need more space for an active research project? If so, please send us an email at galaxy-bugs@lists.galaxyproject.org from your registered account email address and explain how much space you need, the purpose, and for how long.

Thanks!

ADD REPLYlink written 5 months ago by Jennifer Hillman Jackson23k

Thank you for ur support.

ADD REPLYlink written 5 months ago by narzarybijaya10
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