Hi, I started a process yesterday (24 hours ago) to map 6 files on Tophat, only two processed and the rest are pended since then. I tried Cufflinks for the two files that worked but they are not processing as well. I also tried to run the Tophat process again, still not processing. Is it a matter of time, or something else I should do? I need to get this done within 5 days. Thank you very much.
Allow queued jobs to stay in the queue until processed completely (grey > yellow > green). Avoid deleting and restarting as this places the new jobs back at the end of the queue again, extending wait time. https://wiki.galaxyproject.org/Support#Dataset_status_and_how_jobs_execute
If your work is urgent, a local or cloud Galaxy might be the right choice for your project. https://wiki.galaxyproject.org/Support#About_Galaxy
Our team will follow up with an update if there is more to share about the cluster status at http://usegalaxy.org.
Thanks, Jen, Galaxy team