Question: access to user data
gravatar for catarinaginja
3.7 years ago by
catarinaginja0 wrote:

I need to access to data registered under the following user

but this is an old email address from a colleague to which she doesn't have access anymore

is it possible to access to these galaxy data with my colleague's new gmail account? she is now using 

Thanks for your attention.

Catarina Ginja

lost galaxy access • 793 views
ADD COMMENTlink modified 5 weeks ago by Jennifer Hillman Jackson25k • written 3.7 years ago by catarinaginja0
gravatar for Jennifer Hillman Jackson
5 weeks ago by
United States
Jennifer Hillman Jackson25k wrote:


For anyone else running into an issue where an email used to register a Galaxy account is no longer available, know that the email address for accounts can be updated. This does require that you are still able to log into the account (still have the password).


Thanks! Jen, Galaxy team

ADD COMMENTlink modified 5 weeks ago • written 5 weeks ago by Jennifer Hillman Jackson25k
gravatar for Martin Čech
3.7 years ago by
Martin Čech ♦♦ 4.9k
United States
Martin Čech ♦♦ 4.9k wrote:

Hello Catarina,

this is not possible as we have no way to ensure the identities of the emails so we will protect the data of

I am sorry but her best bet is to try obtain access to her old email address.

Martin, Galaxy Team

ADD COMMENTlink modified 3.7 years ago • written 3.7 years ago by Martin Čech ♦♦ 4.9k


Thank you for your message. I cc your answer to my colleague Ana Elisabete Pires so she can decide what to do. Kind regards Catarina

Catarina Ginja, PhD Marie Curie Fellow

Centre for Environmental Biology - CBA Faculdade de Ciências, Universidade de Lisboa Edifício C2, 5º Piso, Sala 2.5.46, Campo Grande 1749-016 Lisboa, Portugal Phone: +351 217 500 577 (ext. 22312) Fax: +351 217 500 028

Research Associate, IF2014 Fellow

InBIO – Research Network in Biodiversity and Evolutionary Biology (InBIO/ICETA) CIBIO – Research Centre in Biodiversity and Genetic Resources Universidade do Porto, Campus Agrário de Vairão Rua Padre Armando Quintas nº7 4485-661 Vairão, Portugal

ADD REPLYlink written 3.7 years ago by catarinaginja0
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