Problem With Ftp Connexion To Galaxy

Question: Problem With Ftp Connexion To Galaxy

5.3 years ago by

United Kingdom

Hello, I registered some time ago to Galaxy. I am using Filezilla, on a windows operating system. More precisely, the connexion can be established, but the process fail when it is asking for the password. Statut : Résolution de l'adresse de main.g2.bx.psu.edu Statut : Connexion ŕ 128.118.250.4:21... Statut : Connexion établie, attente du message d'accueil... Réponse : 220 ProFTPD 1.3.4b Server (Galaxy Main Server FTP) [::ffff:128.118.250.4] Commande : USER fbesnard@biologie.ens.fr Réponse : 331 Password required for fbesnard@biologie.ens.fr Commande : PASS *************** Réponse : 530 Login incorrect. Erreur : Erreur critique Erreur : Impossible d'établir une connexion au serveur I sent an email two month ago to report this problem. I was answered that this was an issue happening with the new accounts created. Obviously, this issue has not been fixed yet, has it? If yes, could you indicate me to make my ftp connexion works now ? Thank you for your help !! -- Fabrice Besnard Institute of Biology of the Ecole Normale Supérieure (IBENS) 46 rue d'Ulm, 75230 Paris cedex 05, France 8th floor. Office: Room 802. Lab: Room 817. mail: fbesnard@biologie.ens.fr Tel: +33-1-44-32-39-44

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modified 5.3 years ago by Jennifer Hillman Jackson ♦ 25k • written 5.3 years ago by Fabrice BESNARD • 130

5.3 years ago by

Jennifer Hillman Jackson ♦ 25k

United States

Jennifer Hillman Jackson ♦ 25k wrote:

Hello, If you account was created during a specific time window, then resetting your password is necessary. Instructions are in our wiki here: http://wiki.galaxyproject.org/Main/Notices#May_29th_2013_FTP_login_res olution Also, double check that you are using FTP, and not SFTP, from the command line. If problems continue, it would be very good to try a client such as Filezilla or Cyberduck (both are supported on Windows) to see if one of those permits a connection, to isolate the issue to the method rather than a user/password problem. Hopefully one of these helps to resolve the issue, but let us know. Please be sure to keep replies with the mailing list cc'd if more troubleshooting is required. Best, Jen Galaxy team -- Jennifer Hillman-Jackson Galaxy Support and Training http://galaxyproject.org

ADD COMMENT • link written 5.3 years ago by Jennifer Hillman Jackson ♦ 25k

5.3 years ago by

Jennifer Hillman Jackson ♦ 25k

United States

Jennifer Hillman Jackson ♦ 25k wrote:

Hello Fabrice, If you have not already done so, please reset your password and try again. This is our notice about the issue with accounts created during a short time window last May: http://wiki.galaxyproject.org/Main/Notices#May_29th_2013_FTP_login_res olution Best, Jen Galaxy team -- Jennifer Hillman-Jackson Galaxy Support and Training http://galaxyproject.org

ADD COMMENT • link written 5.3 years ago by Jennifer Hillman Jackson ♦ 25k

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