I submitted Bowtie and BWA alignment jobs on two relatively small
files, and the jobs still appear as gray after multiple hours. can you
please check and see if the system if functioning properly?
I found five jobs under your account in the NGS cluster queue. Job
processing is normal - the Galaxy main instance is just very busy
Your jobs will process in the order that they were queued (the size of
the jobs does not impact how long it takes for them to begin to run,
only when they where started with respect to other jobs and how long
those earlier jobs take to complete). There are substantial resources
dedicated to the public instance, so I would expect your jobs to begin
to process within the next 24 hrs (at the latest).
If your work is urgent, a cloud instance is the recommended