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Question: Jobs Stuck On Galaxy
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gravatar for Fatih Ozsolak
6.4 years ago by
Fatih Ozsolak • 50
Fatih Ozsolak • 50 wrote:
Hi, I submitted Bowtie and BWA alignment jobs on two relatively small fastq files, and the jobs still appear as gray after multiple hours. can you please check and see if the system if functioning properly? thanks, fatih
bwa alignment bowtie • 900 views
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modified 6.4 years ago by Jennifer Hillman Jackson ♦ 25k • written 6.4 years ago by Fatih Ozsolak • 50
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gravatar for Jennifer Hillman Jackson
6.4 years ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:
Hello Fatih, I found five jobs under your account in the NGS cluster queue. Job processing is normal - the Galaxy main instance is just very busy today. Your jobs will process in the order that they were queued (the size of the jobs does not impact how long it takes for them to begin to run, only when they where started with respect to other jobs and how long those earlier jobs take to complete). There are substantial resources dedicated to the public instance, so I would expect your jobs to begin to process within the next 24 hrs (at the latest). If your work is urgent, a cloud instance is the recommended alternative: http://getgalaxy.org/cloud Best, Jen Galaxy team -- Jennifer Jackson http://galaxyproject.org
ADD COMMENT • link written 6.4 years ago by Jennifer Hillman Jackson ♦ 25k
Hi Jennifer, I cannot seem to access the galaxy website. can you please check? Thanks, fatih
ADD REPLY • link written 6.4 years ago by Fatih Ozsolak • 50
Hello Fatih, Yes, the public main server was down for a short period this morning. It is now back up. The cluster is fine and running with a full queue. I do not see any of your jobs, perhaps they completed overnight? If any ended with an unexpected error, then please start a rerun. Very sorry for the inconvenience, Jen Galaxy team -- Jennifer Jackson http://galaxyproject.org
ADD REPLY • link written 6.4 years ago by Jennifer Hillman Jackson ♦ 25k
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