Question: Can not log in FTP server
gravatar for cheinderson
19 days ago by
cheinderson0 wrote:

Dears, I can not log in FTP server with my register account and password. Would you please kindly tell me how to solve the problem? Sincerely, CT

ADD COMMENTlink modified 18 days ago • written 19 days ago by cheinderson0
gravatar for Jennifer Hillman Jackson
18 days ago by
United States
Jennifer Hillman Jackson23k wrote:


Full FTP instructions are here:

I just now tested the Public Galaxy Main server and it is accepting connections. I used Filezilla with all default settings. Entered the server name (as, email address (case sensitive), password, clicked to quick connect, accepted the security cert pop-up, and proceeded with a successful data transfer.

Double check your settings and try again. If problems continue, there may be a firewall, and contacting a local admin/ISP provider could help to clarify if a firewall is a factor and how to get around it.

Each Galaxy server is independently administered, so if working at a different site (check the URL), contacting the owners of that server might also help.

Thanks! Jen, Galaxy team

ADD COMMENTlink written 18 days ago by Jennifer Hillman Jackson23k
gravatar for cheinderson
18 days ago by
cheinderson0 wrote:

Thanks a lot and Happy New Year!!!!

ADD COMMENTlink written 18 days ago by cheinderson0
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