Question: Can not log in FTP server
0
gravatar for cheinderson
5 months ago by
cheinderson0 wrote:

Dears, I can not log in FTP server with my register account and password. Would you please kindly tell me how to solve the problem? Sincerely, CT

ADD COMMENTlink modified 5 months ago • written 5 months ago by cheinderson0
0
gravatar for Jennifer Hillman Jackson
5 months ago by
United States
Jennifer Hillman Jackson25k wrote:

Hello,

Full FTP instructions are here: https://galaxyproject.org/ftp-upload/

I just now tested the Public Galaxy Main server https://usegalaxy.org and it is accepting connections. I used Filezilla with all default settings. Entered the server name (as usegalaxy.org), email address (case sensitive), password, clicked to quick connect, accepted the security cert pop-up, and proceeded with a successful data transfer.

Double check your settings and try again. If problems continue, there may be a firewall, and contacting a local admin/ISP provider could help to clarify if a firewall is a factor and how to get around it.

Each Galaxy server is independently administered, so if working at a different site (check the URL), contacting the owners of that server might also help.

Thanks! Jen, Galaxy team

ADD COMMENTlink written 5 months ago by Jennifer Hillman Jackson25k
0
gravatar for cheinderson
5 months ago by
cheinderson0 wrote:

Thanks a lot and Happy New Year!!!!

ADD COMMENTlink written 5 months ago by cheinderson0
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