Question: FTP transfer problems
0
gravatar for MariadelCarmen.LafitaNavarro
8 months ago by

Hello, I am trying to upload some files through FTP, I am having this error that I do not know how to fix, would anyone help me with it?

Thank you!

Command:    PWD
Response:   257 "/" is the current directory
Command:    TYPE I
Response:   200 Type set to I
Command:    PASV
Response:   227 Entering Passive Mode ().
Command:    MLSD
Error:          Transfer connection interrupted: ECONNRESET - Connection reset by peer
Response:   150 Opening BINARY mode data connection for MLSD
Response:   425 Unable to build data connection: Operation not permitted
Error:          Failed to retrieve directory listing
upload ftp usegalaxy.org galaxy • 466 views
ADD COMMENTlink modified 8 months ago by Jennifer Hillman Jackson25k • written 8 months ago by MariadelCarmen.LafitaNavarro0
Error:      Transfer connection interrupted: ECONNRESET - Connection reset by peer
Response:   150 Opening BINARY mode data connection for MLSD
Response:   425 Unable to build data connection: Operation not permitted
Command:    SIZE control-1_S1_R1_001.fastq.gz
Response:   550 MLSD: Operation not permitted
Command:    PASV
Response:   213 0
Command:    PORT 
Response:   227 Entering Passive Mode ().
Command:    STOR control-1_S1_R1_001.fastq.gz
Response:   200 PORT command successful
Error:          Connection timed out after 20 seconds of inactivity
Error:          File transfer failed

This is the problem I get once I put some files to transfer

ADD REPLYlink modified 8 months ago by Jennifer Hillman Jackson25k • written 8 months ago by MariadelCarmen.LafitaNavarro0
0
gravatar for Jennifer Hillman Jackson
8 months ago by
United States
Jennifer Hillman Jackson25k wrote:

Hello,

Please see the help here to troubleshoot the connection issue:

Solutions often include:

  • Updating the FTP client settings to match those in the FTP FAQ. Use passive mode as the starting place. The connection will still be secure after the certificate is accepted.
  • Using a different FTP client. Filezilla is a common choice.
  • Checking in with local admins or ISP providers to clear up potential firewall issues.

Hope this works out! Jen, Galaxy team

ADD COMMENTlink modified 8 months ago • written 8 months ago by Jennifer Hillman Jackson25k
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