18 months ago by
There is probably a genome mismatch problem with the inputs.
Please review here for troubleshooting help to diagnose and correct: https://galaxyproject.org/support/chrom-identifiers/
If you cannot determine the proper method in the help above, or the fix does not resolve the problem, a bug report can be sent in if working at http://usegalaxy.org or the error can be reproduced there.
How-to report an error at Galaxy Main http://usegalaxy.org for review: Click on the green "bug" icon for the error dataset, leave all inputs, outputs, and troubleshooting datasets undeleted, plus please include in the comments a link to this Biostars post so we can associate the two.
Thanks! Jen, Galaxy team