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Question: Galaxy Stuck On TopHat for more than 3 hours
1
gravatar for Claudine.daou
2.6 years ago by
Claudine.daou • 10
Claudine.daou • 10 wrote:

My files have been stuck in tophat for more than 3 hours although their sizes are not big. Why is that? and how much should I wait for my problem to be solved ?
tophat galaxy • 525 views
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modified 2.6 years ago by Jennifer Hillman Jackson ♦ 25k • written 2.6 years ago by Claudine.daou • 10
0
gravatar for Jennifer Hillman Jackson
2.6 years ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:

Hello,

Queued for 3 hours is normal for this job type. Allow the job to run. https://wiki.galaxyproject.org/Support#Dataset_status_and_how_jobs_execute

That said, we believe that a few jobs may have a deployment problem to the cluster. So, even though in most cases we state to wait for queued jobs to execute for best performance - in this specific case, at this specific time, deleting the job and re-running is the recommendation for jobs that are queued for more than 10 hours. Wait for this or risk starting the queue process over again and extending the wait time even longer.

Our apologies for the confusion during this upgrade phase at http://usegalaxy.org.

Thanks, Jen, Galaxy team
ADD COMMENT • link written 2.6 years ago by Jennifer Hillman Jackson ♦ 25k

Update, please see: A: Jobs caught in long term grey zone (!)

ADD REPLY • link written 2.6 years ago by Jennifer Hillman Jackson ♦ 25k
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