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Question: Problem With Capret Com&Uni Function
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gravatar for Lei, Haiyan (NIH/NIDDK) [F]
8.1 years ago by
Lei, Haiyan (NIH/NIDDK) [F] • 10
Lei, Haiyan (NIH/NIDDK) [F] • 10 wrote:
Hi, Does anyone have problem with CAPRET Com&Uni function recently? I submit the jobs, but the status is always "running"? The website problem? Thanks. Haiyan Lei, Ph.D. LMB,NIH/NIDDK Bld 5, Rm b1-04 Bethesda MD 20892 301-594-9864
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modified 8.0 years ago by Lucilla Luzi • 40 • written 8.1 years ago by Lei, Haiyan (NIH/NIDDK) [F] • 10
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gravatar for Jennifer Hillman Jackson
8.0 years ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:
Hello - Is does not seems that you are using galaxy main at http://usegalaxy.org. If you are still having problems, it would be best to contact the owner of the instance that you are using and/or the author of the tool wrapper. (Even if the tool/functionality came from the Tool Shed, the tool author would primary contact as these are community driven). Hopefully this helps, Jen Galaxy team -- Jennifer Jackson http://usegalaxy.org
ADD COMMENT • link written 8.0 years ago by Jennifer Hillman Jackson ♦ 25k
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gravatar for Lucilla Luzi
8.0 years ago by
Lucilla Luzi • 40
Lucilla Luzi • 40 wrote:
Hi Haiyan (and thank you, Jennifer to have point out the problem). I guess you're talking about our CARPET tool (not CAPRET) at our Galaxy site (http://bio.ifom-ieo-campus.it/galaxy). I think the problem was due to a hardware failure that we experienced last week and I assume that now the issue is resolved, but if you have still any problem, please, feel free to contact me as soon as you need. HTH Lucilla
ADD COMMENT • link written 8.0 years ago by Lucilla Luzi • 40
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