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Question: Disk space cannot be recalculated
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gravatar for NYuki
14 months ago by
NYuki • 0
NYuki • 0 wrote:

Hi, A warning message " You are over your disc quota" does not go off, even after permanently deleted the big data. I tried to log-off several times, but the disc usage could not be recalculated. Could you please help this issue? Thanks!
galaxy • 336 views
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modified 14 months ago by Jennifer Hillman Jackson ♦ 25k • written 14 months ago by NYuki • 0
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gravatar for Jennifer Hillman Jackson
14 months ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:

Hello,

First, double check that your data has been permanently deleted (purged), not just deleted. Data must be purged to not count toward your quota, on any Galaxy server. Data left deleted but not permanently deleted is the most common cause for your situation. How-to under Account section, 3rd and 4th FAQs: https://galaxyproject.org/support/#account

After confirming the data is purged, and there is still a problem:

  • If working at https://usegalaxy.org, send an email to galaxy-bugs@lists.galaxyproject.org from your registered account email address stating the problem. Please include a link to this post for reference. I was not able to find your account using your Biostars registration information.
  • If working at another server, contact the administrators of that server directly for help.

Thanks! Jen, Galaxy team
ADD COMMENT • link written 14 months ago by Jennifer Hillman Jackson ♦ 25k
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