15 months ago by
The Cloudmap workflow and tools have been deprecated at https://usegalaxy.org and may produce errors. Your history is no longer shared but there would be no resolution if a tool problem presents for certain use cases.
If you suspect there was an input problem instead, FAQs for troubleshooting general data issues can be found here: https://galaxyproject.org/support/
Or if you think this could be a usage issue you may be able to get help from the Cloudmap workflow tool authors. https://usegalaxy.org/u/gm2123/p/cloudmap
Using the tools in an older version of Galaxy (your own local Galaxy, a release dated around the time of the last Cloudmap tool updates) is also an option. Tool versions/dates are in the Tool Shed (http://usegalaxy.org/toolshed) and how to obtain older Galaxy release is included here: https://docs.galaxyproject.org/en/master/releases/
Thanks, Jen, Galaxy team