Hi, everyone I am blocked, because I did not know that one can only have one account. When I applied the second one, account was blocked and data was deleted, but data it does not matter, but I wanne use the tool "Pear", only can find here. So is there anyone could tell me how to get my account back? Thanks a lot! Emergency! Thanks again
Send us an email from the registered account at https://usegalaxy.org that also includes the deleted account email address(es) and plus a link to this post so we can associate the two. Sent to: email@example.com.
Terms and quota reference help below. The notice to only register a single account is declared at account registration but perhaps was missed. We can help, but make certain that only one account is used going forward please as this provides fair resource access to all community researchers working at Galaxy Main.
A second account does not really solve most problems anyway (jobs in all accounts compete for the same resources, meaning - jobs will not run "quicker"). If additional account quota space was the reason for a second account, more space can be requested/granted for certain academic projects. This is how to make the request.
Thanks, Jen, Galaxy team