Question: Updating account credentials including email and password
2
gravatar for Brian.Keller2
7 months ago by
Brian.Keller210 wrote:

I changed institutions and no longer have access to the email I used to set up my Galaxy account. It said to contact an administrator but I can't find any link to message an administrator directly. Can someone help point me in the right direction? I need to update my email address and password with my new credentials.

Thanks! Brian

ADD COMMENTlink modified 7 months ago • written 7 months ago by Brian.Keller210
0
gravatar for Jennifer Hillman Jackson
7 months ago by
United States
Jennifer Hillman Jackson23k wrote:

Hello Brian,

Account information (including email and password) can be updated within Galaxy. This is how: https://galaxyproject.org/support/account-updates/

Thanks! Jen, Galaxy team

ADD COMMENTlink modified 7 months ago • written 7 months ago by Jennifer Hillman Jackson23k
0
gravatar for Brian.Keller2
7 months ago by
Brian.Keller210 wrote:

Thanks Jen. I guess I need to clarify my question. I don't remember my password and don't have access to the email address linked to my account. Therefore I am unable to request a password reset because I will be unable to access the reset email. Is there a way to have the email address linked to my Galaxy account updated so that I can request a password reset through my new email address?

ADD COMMENTlink written 7 months ago by Brian.Keller210

Correct, to do this the user would either need to know the password or be able to access the activation/reset links sent to the registered account email address. You can instead create a new account. If you later do remember the password, be sure to not use more than one account at http://usegalaxy.org.

ADD REPLYlink modified 7 months ago • written 7 months ago by Jennifer Hillman Jackson23k

So there's no way for an administrator to update the registered email address associated with my account so I can access the activation/reset link?

If I create a new account, I will lose access to my stored data which I am trying to avoid.

ADD REPLYlink written 7 months ago by Brian.Keller210
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