I have used Galaxy via the web successfully in the past. Now, when I run jobs, it says they are running but they don't finish. I waited ~36 hours for a simple FASTQ groomer run on around 20 million reads, and it never finished, let alone other jobs I queued up. I deleted all of the jobs and restarted them, but it appears to be going very slowly again. Any advice appreciated.
There was a bit of a backup for jobs earlier in the week. This is clearing up as the new Jetstream cluster is becoming fully configured. Jobs may queue for a longer time period right now than usual (and what we expect going forward). Allow queued jobs to run, without deleting and restarting, which only adds to delays in the vast majority of cases.
If the jobs have not started yet after two days, you can send us an email from the same email address as your Galaxy account and we can take a closer look to be certain more is not going on. Send to firstname.lastname@example.org and please include a link to this post so we can link the two.
Thanks, Jen, Galaxy team