4 weeks ago by
Their server is very busy right now and using the "(Galaxy)" links from the site directly also seem impacted. I tried to load the data that way and it eventually timed out (no dataset was sent back to my Galaxy session). This is likely a problem on their side due to the server load.
Try using the Get Data tool instead. When the external site opens up, search by the accession, navigate to the data, then use the "Galaxy" link to send over the fastq data. After that, you'll be redirected back to Galaxy automatically and the dataset will load into the same active history you started in.
If the ENA server is load is high, the download will fail with a warning about the ENA site being busy, which confirms the problem. They host a lot of data and at times can be very busy. The only solution is to try again.
Or, you can try the tool NCBI SRA Tools > Download and Extract Reads in FASTA/Q format from NCBI SRA if your accession is there. This data source tends to be less busy. Be aware that data loaded from this source sometimes need to have the format standardized, this is how: FAQ https://galaxyproject.org/support/ > Reformatting fastq data loaded with NCBI SRA https://galaxyproject.org/support/ncbi-sra-fastq/
One of those should work, even if it means waiting until the ENA site is less busy. Thanks! Jen, Galaxy team