Question: Public Galaxy stuck
0
gravatar for VY
2.2 years ago by
VY120
London
VY120 wrote:

Is anyone else having issues using the public galaxy server? I've been creating jobs and none of them are running, they are coming up with the exclamation point next to them. I've left it running like that overnight, for earlier in the morning yesterday and still no change unfortunately.

Any ideas? Best wishes, Val

galaxy • 651 views
ADD COMMENTlink modified 2.2 years ago by Jennifer Hillman Jackson25k • written 2.2 years ago by VY120

I'm having the same problem. Jobs stopped running on Saturday for me.

ADD REPLYlink written 2.2 years ago by bryantl90
1

It's up and running on my end, albeit very slowly. Apparently caused by the cores getting backed up.

Details here : Delay in running jobs

ADD REPLYlink written 2.2 years ago by VY120
2
gravatar for Nate Coraor
2.2 years ago by
Nate Coraor3.2k
United States
Nate Coraor3.2k wrote:

We've had a few hiccups lately with jobs stalling - these are being addressed, and your jobs should be running/completed now. It may take a bit longer to work through the bigger multicore tools. If they aren't moving for you, please let us know.

ADD COMMENTlink written 2.2 years ago by Nate Coraor3.2k
0
gravatar for Jennifer Hillman Jackson
2.2 years ago by
United States
Jennifer Hillman Jackson25k wrote:

Hello,

Yes, the problems were cluster related. These caused delays but not errors. If you both had this delay (not failure) issue, and/or others reading, please allow the jobs to run to completion (avoid delete/restart).

Thanks very much for your patience! This was a priority for our team and we believe it is now addressed.

Take care, Jen, Galaxy team

ADD COMMENTlink written 2.2 years ago by Jennifer Hillman Jackson25k

Thanks! It does seem to be working now. The jobs that were already running when the delay started actually did fail. Once it started working again I was able to rerun those jobs without problem.

ADD REPLYlink written 2.2 years ago by bryantl90

Still an issue for me, been waiting for a large wig file to convert to BigWig. Uploaded file is still grayed out awaiting examination. This was about 3 hours ago.

ADD REPLYlink written 2.2 years ago by hss20

It may take a while for the backlog of queued jobs to fully process. Please allow the jobs to run. Thanks, Jen, Galaxy team

ADD REPLYlink written 2.2 years ago by Jennifer Hillman Jackson25k

Hi Galaxy team,

Just a heads up, it seems that something is going wrong again. I have 2 jobs waiting to run for at least 4hours now and it's stuck as grey. One of the jobs flicked its symbol from an exclamation point to a clock about 3 hours ago but still grey.

Best wishes, Val

ADD REPLYlink written 2.2 years ago by VY120

Multi-core jobs (meaning larger ones) still queue then execute. Depending on how busy the server/cluster is, and how many other jobs are queued of this type from your account, a normal delay time can be up to 24 hrs and sometimes a bit longer. See "Grey - waiting to run" jobs in this wiki section: https://wiki.galaxyproject.org/Support#Dataset_status_and_how_jobs_execute

I double checked with our administrator Nate and other issues with jobs are known at this time.

Hopefully this helps! Jen, Galaxy team

ADD REPLYlink written 2.2 years ago by Jennifer Hillman Jackson25k
Please log in to add an answer.

Help
Access

Use of this site constitutes acceptance of our User Agreement and Privacy Policy.
Powered by Biostar version 16.09
Traffic: 161 users visited in the last hour