Question: Upload at usegalaxy.org producing Internal Server Error (500) directly or failing FTP transfer quota exceed. Service depot.galaxyproject.org also impacted. RESOLVED
2
gravatar for a.walne
13 days ago by
a.walne40
a.walne40 wrote:

Is there a problem with the connection between FileZilla and galaxy? I ask because fastq.gz files I have been previously been able to upload are now not possible. Below is a copy of some of the dialog stating that disk quota is exceeded. Any suggestions will be helpful. Thank you

Command:    PASV
Response:   227 Entering Passive Mode (129,114,60,60,117,118).
Command:    MLSD
Response:   150 Opening BINARY mode data connection for MLSD
Response:   226 Transfer complete
Command:    PASV
Response:   227 Entering Passive Mode (129,114,60,60,120,51).
Command:    STOR GC-AW-7776-3972_S4_L001_R1_001.fastq.gz
Response:   150 Opening BINARY mode data connection for GC-AW-7776-3972_S4_L001_R1_001.fastq.gz
Response:   552 Transfer aborted. Disk quota exceeded
Error:  File transfer failed after transferring 39,944,192 bytes in 24 seconds
Status: Starting upload of D:\Danazol study\FASTQ_Generation_2018-07-14_22_09_41Z-109542499\3972\GC-AW-7776-3972_L001-ds.c35246c8d41142b1995d5b3293df3fd8\GC-AW-7776-3972_S4_L001_R1_001.fastq.gz
Status: Retrieving directory listing of "/"...
ADD COMMENTlink modified 13 days ago by Jennifer Hillman Jackson25k • written 13 days ago by a.walne40

Update 7-31-2018 AM

We are working on the correction. Please follow this post for updates.

We know what the issue is, however, if anyone else would like to add that they are also experiencing the problem, please post back as a comment to this post. Please do not post as an answer or start a new post.

Thanks for reporting the problem! Jen, Galaxy team

ADD REPLYlink modified 13 days ago • written 13 days ago by Jennifer Hillman Jackson25k

Other services may be impacted, including https://depot.galaxyproject.org. Details: https://gitter.im/galaxyproject/Lobby?at=5b608137854add6cee0ec00f

ADD REPLYlink written 13 days ago by Jennifer Hillman Jackson25k

Update 7-31-2018 Afternoon

  • The issues with Upload and FTP are resolved. Please try any failed jobs again now.
  • The issues with https://depot.galaxyproject.org are still undergoing a correction. Updates will post back here.

Thanks! Jen, Galaxy team

ADD REPLYlink written 13 days ago by Jennifer Hillman Jackson25k
1
gravatar for Jennifer Hillman Jackson
13 days ago by
United States
Jennifer Hillman Jackson25k wrote:

Update 7-31-2018 Evening

Please try any failed jobs again now.

Thanks! Jen & Galaxy team

ADD COMMENTlink written 13 days ago by Jennifer Hillman Jackson25k
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