Question: can't upload files from computer
gravatar for vmuthu
8 weeks ago by
vmuthu20 wrote:

trying to upload some bed files:

error message returned:

"Failed: Internal Server Error (500). Uncaught exception in exposed API method:"

Please let me know what to do.



bed • 121 views
ADD COMMENTlink written 8 weeks ago by vmuthu20
gravatar for Martin Čech
7 weeks ago by
Martin Čech ♦♦ 4.2k
United States
Martin Čech ♦♦ 4.2k wrote:

Is this on the Main galaxy at

ADD COMMENTlink written 7 weeks ago by Martin Čech ♦♦ 4.2k

Yes, it is at the main Galaxy.

ADD REPLYlink written 7 weeks ago by vmuthu20

I just uploaded a bed file without any problems, can you please describe what exactly you are doing?

ADD REPLYlink written 7 weeks ago by Martin Čech ♦♦ 4.2k

Ok, so it's working this morning when I tried. Yesterday, it wasn't working. Same file (.bed) - no modifications made. It's a motif peak file generated from HOMER. Thanks for investigating. Btw, my memory usage (at 66%) hadn't change despite deleting most of the data, permanently purging them and logging-off. It has been like that for the past few weeks, but it hasn't interfered with my work thus far. Appreciate if you can help check this out too. Thanks.

ADD REPLYlink written 7 weeks ago by vmuthu20

Please see the two FAQs here ( that cover:

  • how to reset your account quota if it seems wrong (in short: log out then back in again)
  • how to search for data that is deleted but not permanently deleted (data must be perm deleted/purged to not count toward quota). I suspect that is where the problem is - check all history statuses and then examine active histories for content in a deleted state

Glad upload is working & let us know if you still have quota problems after trying the above and we can look directly at your account and give feedback. Thanks! Jen, Galaxy team

ADD REPLYlink modified 7 weeks ago • written 7 weeks ago by Jennifer Hillman Jackson23k
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