Question: Issues with FTP access
gravatar for chinenovy
16 months ago by
chinenovy10 wrote:

I have issues with the FTP access to that started fairly recently.

At this point I tried Filezilla either under Windows 7 or Ubuntu 16, scp and lftp. I have problem accessing my account via http. Bellow is the error message I am getting with Filezilla either in Windows or linux. Needless to say ftp works just fine with several other unrelated ftp servers. The encryption was set to "Use explicit FTP over TLS if available"

Any suggestions will be very much appreciated.

Status: Resolving address of
Status: Connecting to
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command:    PWD
Response:   257 "/" is the current directory
Command:    TYPE I
Response:   200 Type set to I
Command:    PASV
Response:   227 Entering Passive Mode (129,114,60,60,117,248).
Command:    MLSD
Error:  The data connection could not be established: ECONNREFUSED - Connection refused by server

ftp access • 399 views
ADD COMMENTlink written 16 months ago by chinenovy10

Would you please test the following:

Reset Filezilla so that all default settings are in place. FTP, passive mode and no other changes (this is the default). The connection is still secure and a server security certificate will still pop-up and need to be approved.

The server address can simply be:

Your username is the registered email for your account at and your password is the same as when logging in through the GUI (website).

We are trying to gather information to see if PCs or other operating systems have a specific problem with using settings away from the default. And trying to determine if default Filezilla setting are really a solution for those using a PC.

Thanks! Jen, Galaxy team

Related post:

ADD REPLYlink modified 15 months ago • written 15 months ago by Jennifer Hillman Jackson25k
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