Question: I cannot create an account in usegalaxy
0
gravatar for alanxelena
4 months ago by
alanxelena0
alanxelena0 wrote:

Hi everyone,

I seem to have a problem while registering to usegalaxy.org, the thing is that once I enter my e-mail address and generate a password, I click the submit button and get redirected to a page that looks like the main galaxy one but in blank. I have been trying for the last week with the same results, can anyone help me?

Thank you!

account galaxy • 125 views
ADD COMMENTlink modified 4 months ago • written 4 months ago by alanxelena0
1
gravatar for Jennifer Hillman Jackson
4 months ago by
United States
Jennifer Hillman Jackson23k wrote:

Hello,

Please send an email from the email account you tried to register with to galaxy-bugs@lists.galaxyproject.org. Include a link to this post as reference.

My guess is that the account exists but was not confirmed before the time for that expired (a confirmation email is sent upon registration). We can help to sort this out.

FAQ: https://galaxyproject.org/support/account/

Thanks, Jen, Galaxy team

ADD COMMENTlink written 4 months ago by Jennifer Hillman Jackson23k
0
gravatar for alanxelena
4 months ago by
alanxelena0
alanxelena0 wrote:

Done! Thank you very much Jen!

ADD COMMENTlink written 4 months ago by alanxelena0
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