Question: Is useGalaxy.org working??
3
gravatar for rjwswenson
5 months ago by
rjwswenson30
rjwswenson30 wrote:

I can't seem to upload data to usegalaxy.org via local files, via FTP, or via S3 pre-signed URLs. All 3x options work inside a private galaxy instance but I have tool setup issues impacting that instance that I am trying to proceed with usegalaxy.org.

Each file is no more than 30MB in size. FTP to the site worked , but on loading into my history it fails. All available methods failed. I even tried genomespace imports and those failed as well.

uploading data • 444 views
ADD COMMENTlink modified 5 months ago by Mo Heydarian790 • written 5 months ago by rjwswenson30

Yes, I'm also getting multiple errors. Can't upload data, can't copy histories, getting errors for full disk usage and other cryptic errors. When performing new jobs in a history, the new steps are numbered wrongly starting from 1, instead of the number after the latest step, and the job fails.

There is something very wrong with Galaxy today.

ADD REPLYlink written 5 months ago by eurioste10
3
gravatar for Mo Heydarian
5 months ago by
Mo Heydarian790
United States
Mo Heydarian790 wrote:

Hello,

The Main instance at useGalaxy.org is currently experiencing issues running jobs. We are actively working to fix these issues.

We thank you for your patience and hope to have the problem fixed as soon as possible.

Please check this post for updates.

Cheers,

Mo Heydarian, Galaxy Project

ADD COMMENTlink written 5 months ago by Mo Heydarian790
1
gravatar for Mo Heydarian
5 months ago by
Mo Heydarian790
United States
Mo Heydarian790 wrote:

Hello,

The issues preventing jobs from running correctly on useGalaxy.org have now been fixed.

Thanks for your patience and thanks for using Galaxy!

Cheers,

Mo Heydarian, Galaxy Project

ADD COMMENTlink written 5 months ago by Mo Heydarian790
1
gravatar for Jennifer Hillman Jackson
5 months ago by
United States
Jennifer Hillman Jackson23k wrote:

Update 2017-07-06

Trinity jobs: Allow jobs to stay queued. The service is undergoing maintenance and jobs will run once back up. Details: https://portal.xsede.org/web/xup/user-news/-/news/item/8027

All other jobs: Allow jobs to stay queued. There were some lingering issues with the prior server issues that have now been addressed again.

Please be patient with queued jobs. Leaving them queued and not deleting/restarting will process your jobs quicker and place less load on the http://usegalaxy.org server as a whole, benefitting all.

Should a job fail (end with a "red" dataset), carefully check your inputs (Support FAQ help links), then rerun.

Most jobs fail due to improper input format and/or content, not cluster issues. One rerun is recommended always to eliminate a cluster issue. If data is the suspected problem, and you cannot determine the data/usage problem, a bug report can be sent in. However, this is not the quickest path to a resolution and the majority of input/usage problems are covered, with detailed problem-solving help, in the FAQ help links or the tool form itself (including links to the underlying tool manual, or google it if not included) or in prior Q&A that can be searched for here at Biostars (left panel "Similiar posts: Search) and/or in the Galaxy Hub (via the same FAQ link, see top of any page for the "Search" option). A very small subset of failures do lead to catching a software bug, so if a problem is persistent after adjusting inputs, we do want to review and a bug report is then appropriate.

Thanks! Jen, Galaxy team

ADD COMMENTlink written 5 months ago by Jennifer Hillman Jackson23k
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