Question: Storage quota not clearing
gravatar for kathryn_wolak
17 months ago by
kathryn_wolak0 wrote:

I have permanently deleted everything in my galaxy histories and logged in and out, but I can't get the storage quota to clear (it thinks I'm using 127.9GB). Is there anything else I can do to clear it? Thanks!

galaxy • 428 views
ADD COMMENTlink modified 17 months ago by Jennifer Hillman Jackson25k • written 17 months ago by kathryn_wolak0
gravatar for Jennifer Hillman Jackson
17 months ago by
United States
Jennifer Hillman Jackson25k wrote:

Hi Kathryn,

Logging out then logging back in will recalculate account quota. However, I also just did this for your account and it remained unchanged at: 166.0 GB

When this comes up, there are usually active/hidden/deleted but not permanently deleted data still present in the account. Please follow the help here: Checking for active vs deleted vs permanently deleted (purged) datasets and histories

Check and if you cannot find it, write back and we'll help more.

Thanks, Jen, Galaxy team

ADD COMMENTlink written 17 months ago by Jennifer Hillman Jackson25k
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