Question: (Closed) still having major issues connecting to galaxy to view/work/retrieve saved data
1
gravatar for dfleming
16 months ago by
dfleming10
dfleming10 wrote:

I have lost all access to my data/files on the Galaxy user site for some unknown reason. It kept dropping my connection and giving me the following message:

"Cannot connect to Galaxy

Galaxy is currently unreachable. Please try again in a few minutes. Please contact a Galaxy administrator if the problem persists."

This had been happening for over a week intermittingly and then as of yesterday morning, lost access and gave the message and I have not been able to gain access at all. I have tried deleting caches, login/logouts, etc and nothing makes a difference. I can sign in, but not access any of history, saved data, etc. It is imperative I am able to gain access to my data or provided with some means of downloading what is saved. Due to the site restrictions for posting I was unable to reply to this question until now. The issue occurs regardless of any action (refresh page, click on tool, etc). At this point I cannot reach any of my data files and no fix has been applied. Because I am severely limited in the number of questions/responses I can make and the fact that this issue has been occurring for more than a week, I would like a means provided to reach an administrator with additional questions/responses.

The console gives this as the issue:

JQMIGRATE: Migrate is installed with logging active, version 1.4.0 jquery.js:10208 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/. send @ jquery.js:10208 ajax @ jquery.js:9738 e.ajax @ backbone.js:1460 e.sync @ backbone.js:1443 sync @ backbone.js:798 fetch @ backbone.js:1055 o @ webhooks.js:46 (anonymous) @ options-menu.js:168 (anonymous) @ options-menu.js:234 (anonymous) @ analysis.bundled.js:22320 e @ bootstrap ec5be98…:50 (anonymous) @ history-panel.js:3 (anonymous) @ analysis.bundled.js:17542 e @ bootstrap ec5be98…:50 (anonymous) @ analysis.js:8 (anonymous) @ analysis.bundled.js:188 e @ bootstrap ec5be98…:50 window.webpackJsonp @ bootstrap ec5be98…:21 (anonymous) @ analysis.bundled.js:1 jquery.js:10254 GET https://usegalaxy.org/api/histories/9aca573591085293/contents?limit=500&off…e9fd1%2Cbbd44e69cb8906b55604c0903d9627c6&order=hid&v=dev&q=visible&qv=True 502 (Bad Gateway) send @ jquery.js:10254 ajax @ jquery.js:9738 e.ajax @ backbone.js:1460 e.sync @ backbone.js:1443 sync @ backbone.js:798 fetch @ backbone.js:1055 fetch @ controlled-fetch-collection.js:34 fetch @ history-contents.js:203 fetchPage @ controlled-fetch-collection.js:206 fetchCurrentPage @ controlled-fetch-collection.js:213 fetchContents @ history-model.js:279 (anonymous) @ history-model.js:268 (anonymous) @ jquery.js:3411 l @ jquery.js:3232 fireWith @ jquery.js:3362 n @ jquery.js:9840 e @ jquery.js:10311 list-view.js:118 n {length: 0, models: Array(0), _byId: Object, order: "hid", comparator: function…} Object {readyState: 4, getResponseHeader: function, getAllResponseHeaders: function, setRequestHeader: function, overrideMimeType: function…} Object {parse: true, silent: true, limit: 500, offset: 0, details: "bbd44e69cb8906b53c83ae2790e84101,bbd44e69cb8906b50…dee0ec75cb2e9fd1,bbd44e69cb8906b55604c0903d9627c6"…} undefined undefined error @ list-view.js:118 y @ backbone.js:372 v @ backbone.js:356 d @ backbone.js:155 h.trigger @ backbone.js:346 error @ list-view.js:153 y @ backbone.js:371 v @ backbone.js:356 d @ backbone.js:155 h.trigger @ backbone.js:346 e.error @ backbone.js:1915 o.error @ backbone.js:1439 l @ jquery.js:3232 fireWith @ jquery.js:3362 n @ jquery.js:9842 e @ jquery.js:10311 jquery.js:10254 GET https://usegalaxy.org/api/histories/9aca573591085293/contents?keys=type_id%…r=hid&v=dev&q=history_content_type&q=visible&qv=dataset_collection&qv=True 502 (Bad Gateway) send @ jquery.js:10254 ajax @ jquery.js:9738 e.ajax @ backbone.js:1460 e.sync @ backbone.js:1443 sync @ backbone.js:798 fetch @ backbone.js:1055 fetch @ controlled-fetch-collection.js:34 fetch @ history-contents.js:203 fetchCollectionCounts @ history-contents.js:305 (anonymous) @ history-view.js:109 (anonymous) @ underscore.js:768 list-view.js:118 n {length: 0, models: Array(0), _byId: Object, order: "hid", comparator: function…} Object {readyState: 4, getResponseHeader: function, getAllResponseHeaders: function, setRequestHeader: function, overrideMimeType: function…} Object {parse: true, keys: "type_id,element_count", filters: Object, remove: false, details: "bbd44e69cb8906b53c83ae2790e84101,bbd44e69cb8906b50…dee0ec75cb2e9fd1,bbd44e69cb8906b55604c0903d9627c6"…} undefined undefined error @ list-view.js:118 y @ backbone.js:372 v @ backbone.js:356 d @ backbone.js:155 h.trigger @ backbone.js:346 error @ list-view.js:153 y @ backbone.js:371 v @ backbone.js:356 d @ backbone.js:155 h.trigger @ backbone.js:346 e.error @ backbone.js:1915 o.error @ backbone.js:1439 l @ jquery.js:3232 fireWith @ jquery.js:3362 n @ jquery.js:9842 e @ jquery.js:10311 jquery.js:10254 GET https://usegalaxy.org/api/histories/9aca573591085293/contents?details=bbd44…03d9627c6&order=hid&v=dev&q=update_time-ge&qv=2017-04-28T17%3A09%3A43.620Z 502 (Bad Gateway) send @ jquery.js:10254 ajax @ jquery.js:9738 e.ajax @ backbone.js:1460 e.sync @ backbone.js:1443 sync @ backbone.js:798 fetch @ backbone.js:1055 fetch @ controlled-fetch-collection.js:34 fetch @ history-contents.js:203 fetchUpdated @ history-contents.js:256 n @ history-model.js:181 refresh @ history-model.js:183 (anonymous) @ history-model.js:206 list-view.js:118 n {length: 0, models: Array(0), _byId: Object, order: "hid", comparator: function…} Object {readyState: 4, getResponseHeader: function, getAllResponseHeaders: function, setRequestHeader: function, overrideMimeType: function…} Object {parse: true, filters: Object, remove: false, details: "bbd44e69cb8906b53c83ae2790e84101,bbd44e69cb8906b50…dee0ec75cb2e9fd1,bbd44e69cb8906b55604c0903d9627c6", traditional: true…} undefined undefined

ADD COMMENTlink written 16 months ago by dfleming10
0
gravatar for Martin Čech
16 months ago by
Martin Čech ♦♦ 4.8k
United States
Martin Čech ♦♦ 4.8k wrote:

Hello dfleming!

Questions similar to yours can already be found at:

We have closed your question to allow us to keep similar content in the same thread.

If you disagree with this please tell us why in a reply below. We'll be happy to talk about it.

Cheers!

ADD COMMENTlink written 16 months ago by Martin Čech ♦♦ 4.8k

Hello Martin,

I have checked the other threads and tried those fixes, which is why I started the post. I have tried using both safari and chrome and neither will allow me access yet I have no issue accessing any other site or even logging in and out of galaxy, however every action causes the error message to appear several times in a row.

ADD REPLYlink written 16 months ago by dfleming10

Hello - Are you still having problems connecting to Galaxy Main http://usegalaxy.org ?

ADD REPLYlink written 16 months ago by Jennifer Hillman Jackson25k
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