Question: Jobs as gray history
gravatar for bioraihan
11 days ago by
bioraihan20 wrote:

Hi, I am running cufflinks on two sets of datasets (as a collection). One set was finished in a few hours and the other set remain gray for >24 hours with a clock icon. So I end up deleting the dataset permanently and rerun the dataset and the same thing happened. I am doing the same thing in the last few days and things are not improving. I kept all the parameter same for the two sets of datasets. Can someone please help me on this thing?

Now I am running 3 cuffling at a time (on same data) hoping one will come up with a result (not sure if it is a bad thing to do) but every jobs are in gray colour for the last 14 H.

Thanks for your time.

Regards, Raihan

rna-seq • 73 views
ADD COMMENTlink modified 10 days ago • written 11 days ago by bioraihan20

Even I am experiencing a similar problem. I started Cuffdiff, but the history item remains gray with an exclamation mark. I would be extremely thankful if the problem can be resolved. Thank you. PG

UPDATE: My submitted jobs were processed. Now it worked for me.

ADD REPLYlink modified 10 days ago • written 11 days ago by gupta20

I been having the same issue over the last two days, if anyone have any update , please let me know.



ADD REPLYlink written 10 days ago by cherryliu90

Thanks for reporting the issue. We are looking into the problem and will reply when resolved. Jen, Galaxy team

ADD REPLYlink written 10 days ago by Jennifer Hillman Jackson22k
gravatar for Jennifer Hillman Jackson
10 days ago by
United States
Jennifer Hillman Jackson22k wrote:


There were server issues that are now resolved. The job queue may take a while to clear the backlog, but jobs are moving.

This is true for all job types with the exception of Trinity. We are still working to resolve the issues with that external server. Updates will be given at this post, once resolved:

Thanks for reporting the problem and our apologies for the inconvenience. Jen, Galaxy team

ADD COMMENTlink written 10 days ago by Jennifer Hillman Jackson22k

I have one job that ran gray on the weekend, turned yellow on Monday and is still in that state. View Data shows that at least some of the data has been processed. And a second job has been running in the gray since Monday.

Do I still remain hopefully these will clear through or should I stop and start a new run? Thanks, Keith

ADD REPLYlink written 9 days ago by keithh0
gravatar for bioraihan
10 days ago by
bioraihan20 wrote:

Thanks for solving the issue.

Regards, Raihan

ADD COMMENTlink written 10 days ago by bioraihan20
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