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Question: Unable to use custom build/dbkey
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gravatar for kmsindelar
24 months ago by
kmsindelar • 0
kmsindelar • 0 wrote:

Hi!

I'm using the public main Galaxy instance from a browser. Since Sunday morning, the Trackster visualizer has refused to load my custom build. It reports "Could not load chroms for this dbkey:" and the name of my build. This error message occurs intermittently, rather than every time; sometimes it'll just read 'Loading' instead of giving chromosome names, and 0-0 instead of coordinates. But error message or not, no dataset will load.

Has anyone else been having this issue, or know of a workaround? I'd been using this visualization successfully for ~6 weeks (for an assignment due, hilariously, last Sunday night). I'm heartbroken.
error visualization trackster galaxy • 567 views
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modified 24 months ago by Jennifer Hillman Jackson ♦ 25k • written 24 months ago by kmsindelar • 0
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gravatar for Jennifer Hillman Jackson
24 months ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:

Hello,

The problem could be due to continued maintenance items still in progress. Full details here: https://biostar.usegalaxy.org/p/20733/#20743

However, I suspect that the custom build itself could be the source of the problem. It might be undergoing data migration or, if created recently, it may be corrupted (meaning - the job indexing the genome failed at some step and that wasn't captured properly due to other server issues).

Choices:

  1. Recreate the Custom Build now and try again. Delete the prior or use a different dbkey name for the build. Avoid having two custom builds associated with the same account that use the same dbkey.

  2. Wait for the banner at http://usegalaxy.org to clear, then try the above.

  3. Consider using a different Galaxy server until maintenance is completed at Galaxy main. https://wiki.galaxyproject.org/BigPicture/Choices

Hopefully one of these options works out for you! Jen, Galaxy team
ADD COMMENT • link modified 24 months ago • written 24 months ago by Jennifer Hillman Jackson ♦ 25k
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