Question: File list in history
gravatar for sbarcy
19 months ago by
sbarcy0 wrote:

Hello After login file's name are not displayed under the history window. Files are still there. If click refresh or display loading time is too long and connection runs out or display error message detail below Any idea for a fix ? Thank you



{ "agent": "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36", "url": "", "options": { "data": { "v": "dev" }, "silent": true, "parse": true, "emulateHTTP": false, "emulateJSON": false }, "xhr": { "readyState": 4, "responseText": "\n<html>\n\n\n<head>\n <meta content="\" text="" html;"="" charset="UTF-8\" "="" http-equiv="\" Content-Type\""="">\n <meta http-equiv="\" X-UA-Compatible\""="" content="\" IE="7\""/">\n McAfee Web Gateway - Notification\n <script src="\" mwg-internal="" de5fs23hu73ds="" files="" javascript="" sw.js\""="" type="\" text="" javascript\""="" &gt;<="" script="">\n <link rel="\" stylesheet\""="" href="\" mwg-internal="" de5fs23hu73ds="" files="" default="" stylesheet.css\""=""/>\n</head>\n\n\n<body onload="\" swOnLoad();\""="">\n

\n \n \n \n
\n\n\n \n \n \n
\n \n \n
\n\n\n\n\n\n\n\n \n \n \n
\n Download in progress\n
\n\n\n\n\n \n \n \n
\n McAfee Web Gateway is downloading and scanning file: <script type="\" text="" javascript\""="">break_line(\"\");</script>\n
\n\n\n\n\n \n \n \n
\n Please Wait ...\n <script type="text/javascript">\n printProgressBar(20,\"/mwg-internal/de5fs23hu73ds/files/default/img/blue.png\",\"/mwg-internal/de5fs23hu73ds/files/default/img/grey.png\",15,20);\n </script>\n
\n\n \n \n \n \n \n \n
\n <meta id="\"downloadText\"" content="\"Downloaded" |a="" of="" |b\"="">\n <meta id="\"scanningText\"" content="\"Scanning" in="" progress="" (|a="" s)\"="">\n Downloaded 0 of ?.\n
\n <form action="\"/mwg-internal/de5fs23hu73ds/progress\"" method="\"get\"">\n <input type="\"hidden\"" name="\"id\"" value="\"xxprSTXlLS92WYhCmV1coyuksrngTkouf6Tu_LRDL_c,\""><input type="\"hidden\"" name="\"Cancel\"" value="\"1\""><input type="\"submit\"" value="\"Cancel\""></form>\n
\n\n<meta id="\"progresspage\"" content="\"1\""><meta id="\"progresspageid\"" content="\"xxprSTXlLS92WYhCmV1coyuksrngTkouf6Tu_LRDL_c,\"">\n\n\n\n\n\n\n \n \n \n \n \n \n \n
\n Seattle Children's Service Desk: 7-1111\n
\n generated 2016-06-03 08:29:50 by PPXMWG06
\n User: // Client IP: // Client Network Segment: Medium
\n RuleSet: Gateway Anti-Malware // Rule: Block If Virus was Found
\n User-Agent: \n
\n</body>\n\n</html>\n", "status": 200, "statusText": "OK", "responseHeaders": { "Via": "1.0 (McAfee Web Gateway\r", "Connection": "Keep-Alive\r", "Content-Length": "3841\r", "Cache-Control": "no-cache\r", "Content-Type": "text/html\r" } }, "source": [], "user": { "username": "sbarcy", "quota_percent": 91, "total_disk_usage": 246659545067, "nice_total_disk_usage": "229.7 GB", "email": "", "is_admin": false, "tags_used": [], "model_class": "User", "id": "941e0685154a7120" }

galaxy • 383 views
ADD COMMENTlink modified 19 months ago by Jennifer Hillman Jackson23k • written 19 months ago by sbarcy0
gravatar for Jennifer Hillman Jackson
19 months ago by
United States
Jennifer Hillman Jackson23k wrote:


There are two factors contributing to the delays.

  1. The Galaxy Main server is very busy and one way this will manifest is in slower server response times. Our team is actively addressing how to improve performance as a priority. As a user, when delays occur, waiting for a short time period and then trying the action again is the best solution for now.

  2. Your history is very large (over 4,000 datasets). Even though most of these are permanently deleted (purged), display and other actions performed in a history of this size will be delayed. We are also aware of this issue and actively working to address how to improve performance for such cases. As a user, moving to a new history with fewer total datasets (considering all - in any state) will help.

For 2 above, please make a copy of the entire history (active datasets only) into a new one. Leaving the deleted datasets behind will reduce the server load for many actions. I can see that you are approaching quota size, so permanently deleting more data will be necessary before making a copy. After this is done once, try using distinct histories for different analysis or after deleted data begins to accumulate, to avoid reaching this point again.

If you need more resource for your work, moving a local or cloud Galaxy may be the right choice.

Thanks, Jen, Galaxy team

ADD COMMENTlink modified 19 months ago • written 19 months ago by Jennifer Hillman Jackson23k
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