2.6 years ago by
Please re-run the failed jobs as a first pass solution. There have been a few cluster failures lately due to the changes occurring at http://usegalaxy.org. A re-run is the only way to resolve this specific type of failure. In most cases, these do not need to be reported with a bug report (unless you are unsure if it was a true cluster failure or not).
If the failure was due to memory or "wall-time" - meaning the job exceeded resources, help is here: (scroll down to see all four sections) https://wiki.galaxyproject.org/Support#Error_from_tools
If a re-run fails, then there could be many other reasons for a failure. If you do not see one reported here on Biostars that matches your error (with a solution), or see a way to correct the problem in the help link Error_from_tools above, a bug report from the error dataset can be submitted and we will provide feedback. Please make sure to leave the history undeleted, the input datasets undeleted, and the original and rerun error datasets undeleted.
Thanks, Jen, Galaxy team