Hello, I am trying to upload a file using the file sharing, FireZilla, however when I go to connect I get error messages. I have read through thte forums as well as viewed the how to video galaxy has on vimeo and nothing appears to work. Here are the prompts I get when trying to connect: Status: Resolving address of usegalaxy.org Status: Connecting to 188.8.131.52:21... Status: Connection established, waiting for welcome message... Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server Status: Waiting to retry...
I then tried to connect via entering the IP address and this is the prompt i get with that: Status: Waiting to retry... Status: Connecting to usegalaxy.org:2200... Response: fzSftp started, protocol_version=4 Command: open "email@example.com@usegalaxy.org" 2200 Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server.
Please help with this matter I am not sure what else to do and do not see information on other options besides the two I have tried.
Thank you Tiara Smith