Question: unable to reset password
0
gravatar for brian.hermann
2.9 years ago by
United States
brian.hermann40 wrote:

Hello,

For some reason, I am unable to reset my password. I submitted a reset request, but no email appeared (not even in spam or quarantine).  Since the instructions are "If you do not receive an email shortly, please contact an administrator," please advise on how I can fix this problem.

Thanks!

Brian

galaxy • 692 views
ADD COMMENTlink modified 2.9 years ago by Dannon Baker3.7k • written 2.9 years ago by brian.hermann40
0
gravatar for Dannon Baker
2.9 years ago by
Dannon Baker3.7k
United States
Dannon Baker3.7k wrote:

Hi Brian,

This was a problem with the recent galaxy server update which has been fixed in the codebase and will work again very shortly on usegalaxy.org.  Thanks for your patience.

-Dannon

ADD COMMENTlink written 2.9 years ago by Dannon Baker3.7k

Thanks Dannon - I will try again later today or tomorrow.  If I continue to have trouble, how long should I wait before contacting again?

Best,

Brian

ADD REPLYlink written 2.9 years ago by brian.hermann40

All set - thanks!

ADD REPLYlink written 2.9 years ago by brian.hermann40

Great, glad this has been resolved!

ADD REPLYlink written 2.9 years ago by Dannon Baker3.7k
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