Question: Out of Disk Quota error even after all the files have been permanantly deleted
0
gravatar for toomanybugs
2.3 years ago by
United States
toomanybugs0 wrote:

Hi,

I had a bunch of jobs on various datasets that caused me to hit the disk quota limit. So I permanantly deleted pretty much all of the old jobs and even though my current history is still showing ~20GB, the slider showing the quota is still at 100%, so I am unable to execute any task on my account. I have been waiting for a couple of hours for the quota slider to refresh but that isn;t happening. I have also deleted all other old histories, (even though I did not have any), just to be sure.

Please let me know how I can get around this.

Thanks a lot,

Sayantan

disk quota • 557 views
ADD COMMENTlink modified 2.3 years ago by Dannon Baker3.7k • written 2.3 years ago by toomanybugs0
0
gravatar for Dannon Baker
2.3 years ago by
Dannon Baker3.7k
United States
Dannon Baker3.7k wrote:

If you reply here (or email me) with your username or email I can recalculate this.  I am unable to find 'toomanybugs' in the users list.

ADD COMMENTlink written 2.3 years ago by Dannon Baker3.7k

Hi Dannon,

Many thanks for the quick response. For some reason I was unable to log in here with my Galaxy credentials, so had to use my Google email. My Galaxy email is sayantan_bose@hms.harvard.edu.

Sayantan

ADD REPLYlink written 2.3 years ago by toomanybugs0

Ok, done.  Can you tell me which method you were using for deleting/purging?

ADD REPLYlink written 2.3 years ago by Dannon Baker3.7k

Great. Thanks a lot! I was using the 'Delete Permanently' function under the history settings. And I also did delete hidden datasets.

Thanks a lot

Sayantan

ADD REPLYlink written 2.3 years ago by toomanybugs0

Ok, great, thanks for the extra info!  I'm trying to reproduce the issue here locally so I can fix it, but have generally had trouble doing so.

ADD REPLYlink written 2.3 years ago by Dannon Baker3.7k

Sure. Also, if it helps -  I had been running many jobs and repeatedly deleting off older jobs and datasets until one job made it hit %100 and then it would not come down.

Best

Sayantan

ADD REPLYlink written 2.3 years ago by toomanybugs0

Yeah, our hunch right now is that this is a race condition caused by deleting while other jobs are being scheduled or finished.  Hopefully we'll have it sorted out soon, thanks again!

ADD REPLYlink written 2.3 years ago by Dannon Baker3.7k
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