Question: Cannot install tools from toolshed

3.5 years ago by

Leontovich, Alexey A., Ph.D. • 30

United States

Leontovich, Alexey A., Ph.D. • 30 wrote:

Hello Galaxy team!

When I try to install tools (bismark, bisulfighter, bscall) from the main toolshed I get this error message:

Internal Server Error

Galaxy was unable to successfully complete your request

An error occurred.

This may be an intermittent problem due to load or other unpredictable factors, reloading the page may address the problem.

The error has been logged to our team.

The first time I tried to install was Friday, May 29, 2015.

Can you please help?

Thank you.

Alex

software error • 1.0k views

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modified 3.5 years ago by Jennifer Hillman Jackson ♦ 25k • written 3.5 years ago by Leontovich, Alexey A., Ph.D. • 30

3.5 years ago by

Jennifer Hillman Jackson ♦ 25k

United States

Jennifer Hillman Jackson ♦ 25k wrote:

Hello,

I just installed bisulfighter without an issue into a local Galaxy (cloned from Git).

To troubleshoot, first give it another go now. Then, double check that you are running the latest release version (v 15.05). Next, double check that the admin configuration was set up as described at http://getgalaxy.org. And finally, try giving the install one more go if anything was modified.

I am not sure if you have successfully installed other repositories or not, but if issues continue, learning a bit more about your set-up may help us to help you. However, if the issue is related to a network restriction or a slower internet bandwidth on your side, contacting your administrator or ISP provider is the way to move forward. (Determining bandwidth with a "speedtest" tool is generally a good pre-requisite for an ISP discussion - there are several versions, a google will help you to pick the best one for your provider).

Hopefully this helps to resolve the problem! Jen, Galaxy team

ADD COMMENT • link written 3.5 years ago by Jennifer Hillman Jackson ♦ 25k

Thank you Jennifer. This is very helpful. AL

From: Jennifer Hillman Jackson on Galaxy Biostar [mailto:notifications@biostars.org] Sent: Monday, June 01, 2015 11:39 PM To: Leontovich, Alexey A., Ph.D. Subject: [galaxy-biostar] A: Cannot install tools from toolshed

Activity on a post you are following on Galaxy Biostar<http: biostar.usegalaxy.org="">

User Jennifer Hillman Jackson<http: biostar.usegalaxy.org="" u="" 254=""/> wrote Answer: Cannot install tools from toolshed<http: biostar.usegalaxy.org="" p="" 12415="" #12433="">:

Hello,

I just installed bisulfighter<https: toolshed.g2.bx.psu.edu="" view="" yutaka-saito="" bisulfighter="" 5a5d062e3b33=""> without an issue into a local Galaxy (cloned from Git<https: github.com="" galaxyproject="" galaxy="" tree="" release_15.05="">).

I am not sure if you have successfully installed other repositories or not, but if issues continue, learning a bit more about your set-up may help us to help you. However, if the issue is related to a network restriction or a slower internet bandwidth on your side, contacting your administrator or ISP provider is the way to move forward. (Determining bandwidth with a "speedtest" tool is generally a good pre-requisite for an ISP discussion - there are several versions, a google will help you to pick the best one for your provider).

Hopefully this helps to resolve the problem! Jen, Galaxy team

ADD REPLY • link written 3.5 years ago by Leontovich, Alexey A., Ph.D. • 30

Internal Server Error

Galaxy was unable to successfully complete your request

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